Call Center Solutions

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What is a call center solution?

Call Centre Solutions helps organizations efficiently generate remote sales and support methodology. This function helps employees stay productive and have a better customer relationship with easy automations & advanced call analytics. With this solution, you can reduce ticket raising time, improve CRM scores and generate revenue with fruitful features including drag & drop method, auto-receivers to queued queries, and Caller ID application for better lead call pick-up rates.

Why do you need a call center solution?

A call center solution helps access customer relationships effectively. It executes gathering crucial decision-making analytics for businesses to grow. Learn how Udernal helps scale your business with practical solutions for top industries – Finance, Advertising & 3PL, Digital marketing & BPO, EdTech & more.

Have a personalized number that your audience can reach out to you on. This number must be familiar to remember and used in all your collaborations.

Get a VoIP phone (international number) from Udernal. Attract all calls from your customer-oriented number to your VoIP phone.

Customize the call flow to make sure customers have a great engagement. Create a customized greeting, add a voice message option, set office hours, etc.

Smart call transferring routes calls to the right employees based on your audience’s input and the agent’s availability.

Give your customers a muzzle-free experience every time they reach you: Integrated, customized, and audio professional with our IVR systems.

Our auto receiver solution helps organize your calling process. It extracts the need for manual receiving, allowing employees to get more efficiency in less time.

You can make automated voicemails and calls to increase marketing ROI, collect customer experience, confirm major orders, etc.

With Udernal, you can do anything from designing a simple IVR to complex call management using our visual KPIs or ‘IVR Builder’ as we like to frame it.

Our call center solutions allow you to forward calls, manage them, help train employees, resolve customer issues and make better business changes.

Know mainly how your employees are performing over conversations. Get a detailed daily insight with call analytics for your entire customer-management team.

Google Analytics for your work with our call center solutions. Get detailed insights on all the events you run with analytics on each call and SMS.

With our call center solution, stay tuned about your CX calls and provide your customers better. Get interactions at a crucial time.

Our automatic call management solution diverts calls based on many conditions like the time of the day, the location, or even the person calling.

Route calls to the right employee specifically and instantly with a single click of a button. Upskill user interaction and fix resolution expenditure.

Missed call to get a solution is a very productive communication method. Tell your customers to give a missed call to a number and personalize the response to fascinate your business.

We don’t let clients miss a single call due to production capacity. Have unlimited aggressive calls on the same number using our parallel calling feature.

Why do you need a call center solution?

Any organization with a customer management team wants to organize customer conversation. In a customer support call center, up to 700 employees can use Udernal for call center integration.

We know how annoying it is for employees to manage platforms to enable certain information. You easily connect us with your communication tools to reduce the need for interchanging manuals.